Refund policy

Returns Policy

 

We hope you love your purchase from us! However if you need to return your purchase to us, please carefully read through the information below before completing your return. 

We will accept returns within 14 days of your order being delivered or being ready for collection.

 

ITEMS MUST MEET ALL OF THE FOLLOWING:

·       Returned within 14 days

·       In brand new condition as received

·       Tags still attached

·       No marks, makeup, tan, smells or signs of wear

·       Not washed or damaged

·       Name and order number included inside the parcel.

·       Packaged securely and sealed

 

ITEMS WILL NOT BE ACCEPTED IF:

·       Tags are removed.

·       Item smells of perfume, deodorant, smoke or odour.

·       Makeup, tan or marks are present.

·       Item has been worn, washed, stretched or damaged.

·       No name or order number inside the parcel. 

 

TIMESCALE

The 14 days starts from:

·       The delivery date for posted orders

·       The date your order is ready for collection for local orders (not when collected)

 

We aim to process all refunds within 7 working days.

However this is also dependant on banking providers terms and timescales, how long they take to process transactions and the processing times at our end as we work through each return individually. 

Please be assured we endeavour to process refunds within the allocated time provided so please allow up to this time before contacting us if you are awaiting a refund. 

 

A full inspection will be carried out upon receipt of all returns. Please ensure you keep your tracking number for your return to ensure that the parcel has been delivered to us. We are unable to confirm the delivery status prior to refund. And we will not be held liable for any returns not delivered to us, nor will we be able to compensate you should your return go missing. 

 

Alec W G Hall Ltd reserves the right to reject items returned after the return period or which are not in original condition.

 

SALE ITEMS – NONE RETURNABLE

·       Sale items are not returnable unless faulty.

FAULTY, DAMAGED OR INCORRECT ITEMS

If items turn out to be faulty, customers have up to 28 days after receiving the order to obtain a full refund. We will not be held liable for any faults caused by negligence by customers for example, but not limited to, pulls, general wear and tear, loss of buttons and any fault caused by not following care instructions. Only manufacturing faults will be considered.

For any faulty items, we require photographic evidence immediately on delivery clearly showing the fault. Please send these photos via email to shop@alechall.co.uk

If your order does arrive damaged, incorrect item, & or other issue, please contact us to arrange a returns label, or please address your return back to us and we will reimburse the costs of up to £3.99, the original postage cost.  The returned item will be inspected and if the item is deemed to be no fault of our own, a postage charge will be deducted from your refund to cover the return postage amount.

 

HOW TO RETURN

Please send your return to:

Alec W G Hall Ltd

64 Market Place

Driffield

YO25 6AW